When a Customer wants to return the items that have been purchased, you need to create a Sales Order Return in Free Accounting.
If you want to open this window you should select it from the Navigation pane by pressing the button  , then open the Documents Folder  and go to Sales Documents and select the appropriate icon  from Company menu.
To create a Sales Order Return in the Free Accounting application right click on the the Return SO List window and select Add.
From the Select Source Document window drop-down select the Customer you want to receive the items back from. From the list of all the sales orders that were made for a specified Customer select the SO of the Customer who wants to send the items back.
In the opened window the following fields are to be filled in to create a new Return SO:
Bill To - The name of the Customer who is giving the items back.
Ship To - The shipping record for the billing record.
Customer Address - The Customer's receiving address as a Shipping Record.
Ship To Address - The address where the items are shipped.
Return SO number - The sales order number according to sales return.
Date - The date the SO return was made. By default the value of this field is a today's date, you can change it manually.
Terms - The Customer's payment terms are set on the Customer's record. If necessary, the terms can be changed by selecting a new term from the drop-down list.
Ship Via - The method of delivery is set on the Customer's record, you can change it for this sales order.
In the grid select the items the Customer wants to return to you, specify the quantity and add the return reason.
Gross Total - Shows the amount of the return plus Total tax amount.
Save and finalize the current document using Toolbar.
See the Right Click Function window for the information about the right click function of the Return SO List window.
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