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To make a Credit memo the Sales Order Return for a specified Customer is required.
To open this window select it from the Navigation pane by pressing the button  , then open the Documents Folder  and go to Sales Documents and select the appropriate icon  from Company menu.
To create a Credit Memo for a specified Customer make right click and select Add.
The Select Source Document window will appear. From the drop-down list of the Customers select the one you want to create the credit memo for. From the list of all the Return SOs that were made for a specified Customer select the one you want to create a credit memo for.
Bill To - The name of the Customer who is giving the items back.
Customer Address - The Customer's receiving address as a Shipping Record.
Ship To - The shipping record for the billing record.
Ship To Address - The address where the items are shipped.
Credit memo number - The Credit memo number in your accounting system.
Date - The date of the return.
Terms - The Customer's payment terms are set on the Customer's record.
Ship Via - The method of delivery is set on the Customer's record, however you can change it for this sales order only if the need arises.
From the grid with the items select those items that Customer wants to return you back according to the Sales Order return document, specify the Qty and add the return reason. You can change the quantity according to receipt. For example, according to the SO return document the Customer wants to give you back 5 items, but according to the receipt it was delivered less qty to you, for example 3 items. Here in the Qty column you can change the number of the receipt.
Gross Total - Shows the amount of return plus Total tax amount.
Save and finalize the current document using Toolbar.
After your approval in the Master Transaction Ledger the following transactions will appear:
Return of Goods from Customer
Sales Tax Return
Undelivery of Goods from Customer
After approval of the credit memo the inventory list is updated according to the qty received back.
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